Category Archive for: Crisis Management

The Star Steps In It

The CBC is really having field day with the Toronto Star’s misstep late last week. Under a huge headline “A wonder drug’s dark side” the Star’s investigative team took issue with the Gardasil vaccine shown to prevent HPV. Citing anecdotal evidence it seems the reporters either ignored or played down the significant scientific evidence supporting…

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A Dark Day for PR

Global TV announced late last night that news anchor Leslie Roberts has been suspended over conflict of interest. In its statement, the station said: “At Global News we take matters of journalistic integrity very seriously.” As a result of being found out, Roberts has apparently resigned from a PR company in which he was secretly…

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The Pen Is Mightier Than the Sword

Except that as one political cartoon from the Windsor Star said today, “Unfortunately they are armed with assault rifles these days.” Still, I for one believe that the pen will ultimately prove more powerful. Radical fundamentalism has won a skirmish. And sadly, the events of yesterday will not be the final battle. No doubt more…

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Crisis Communications — The Ghomeshi File

Some things make me smile. Not that I think there is anything funny about the mess that has rocked the CBC. But this week The Star interviewed some of our competitors asking “Can he come back?” The “he” in question is Jian Ghomeshi, the disgraced host of CBC’s celebrated program, “Q”. In case there is…

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PR Wars

It seems not that long ago that we had entered what was thought to be a post war era in which international conflict on the scale of World War II could never again occur.  Militaries were downsizing and demobilizing.   In Canada one proposal to manage the massive cuts to our defense budget was to eliminate…

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The PR Case for Malaysia

Success and failure.  The Wall Street Journal today juxtaposed two counterpoints in underwater search.  Page 3 reported that after five hundred years archaeologists believe they have now found the remains of Columbus’s lost ship, the Santa Maria.  Buried in just ten feet of water, it has been lost since 1492. Deeper in the paper was…

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Never Let the Truth Get in the Way of a Good Story

I have been gobsmacked by the number of Toronto Mayor Rob Ford supporters who say they don’t care what he does as long as he saves them money.  Seems not very many of the folks in Ford Nation have done the math. First, see the story by respected business journalist, David Olive, in the Toronto Star yesterday that…

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Guido Barilla, Chairman

Crisis SOS

Talk about putting your foot in it.  How would you like to be the head of Public Relations at Barilla pasta? Last week their Chairman put both feet in it when he declared on public radio that they would never make a commercial featuring a gay or lesbian family.  And then he reinforced his view that…

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Royal Bank

RBC’s Corporate Social Responsibility and Virtual Reality

The CBC called me yesterday to ask me if RBC could survive the current outsourcing scandal.  The sad reality is that despite the public outcry, it really is like a flea biting the backside of an elephant. Still, the big banks like to posture as good corporate citizens so let’s see what happens. For more…

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crisis management

Crisis Management in a Twitter World

Last week the Conference Board of Canada asked me to talk to the Council of Public Affairs Executive about emerging industry trends in crisis management.  We all recognize that we are living in a shifting landscape with a 24-hour news cycle.  But how do we address the challenges of a crisis in a world where…

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